The Problem: The Adoption Barrier
Companies invest millions in modern SAP systems (such as S/4HANA, SuccessFactors, and Ariba), aiming for a seamless transformation. However, complication, ongoing changes, and no clear support often result in a "productivity gap":
- Staff Uncertainty: Staff find it difficult to navigate new SAP interfaces or complete advanced transactions, leading to delays and increased dependence on support teams.
- Process Deviation: Users bypass standard SAP processes, which results in data inconsistency, regulatory problems, and delays.
- Training Attrition: Traditional training is quickly forgotten, leaving staff unsupported when they face real-time tasks.
- Missed Returns: The entire capability of the SAP system is not realised, as most users access only a fraction of its features.
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The Approach: Contextual Support with SAP WalkMe
The WalkMe DAP, fully integrated into the SAP environment, addresses the usage barrier. It sits on top of your SAP systems to deliver context-sensitive assistance exactly when needed.
By deploying WalkMe with SAP, your clients can ensure every employee, regardless of technical skill, can work confidently from the outset.